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In today’s rapidly changing context, managing spaces is no longer enough.
Organizations are called to transform their real estate assets into active generators of real value, capable of producing tangible benefits for people, business and the environment.
This need finds its answer in eFM’s Service Governance, an innovative vision that redefines the relationship between enterprises, service providers and technology to govern spaces effectively and sustainably.
The Need for a new governance
Many companies have outsourced the operational management of their facilities, progressively losing control over strategic information, service quality and decision-making capacity. The line between those who deliver services and those who make strategic choices has become increasingly thin, creating risks for flexibility, transparency and business alignment. Service Governance was created to address this challenge by building a shared model of accountability grounded in accessible data, flexible contracts and data-driven decisions. It’s not simply about managing suppliers — it’s about co-creating transparent relationships that preserve autonomy and value over time.
Active, sustainable and generative spaces
For eFM, the value of space cannot be measured only in economic terms, but also through its impact on people, communities and the environment. Modern organizations are now reimagining their properties as experiential platforms, spaces designed not only to host activities, but to promote well-being, foster interaction and contribute to positive territorial impact. This transformation is made possible through advanced technological integration, including Digital Twins, Smart Contracts and Digital Agents, enabling buildings to evolve into sustainable and proactive smart infrastructures that adapt in real time to the needs of their occupants.
A particularly emblematic example is that of Smart Contracts: dynamic tools that automate operational decisions based on real-time data, reducing errors, delays and ambiguities.
Automation reshapes the role of decision-makers, who evolve from operational managers to strategic supervisors, focusing on vision and long-term priorities.
Open data for efficient governance
The true value of data emerges only when it remains in the right hands. eFM promotes a smart sourcing model in which organizations retain full control over strategic information, ensuring the ability to change partners without losing knowledge or autonomy. Technological platforms must therefore be interoperable, configurable and transparent, avoiding lock-in situations and dependency on a single vendor.
This approach fosters the creation of an open, merit-based and responsible ecosystem, where spaces do not merely react to technical data, but adapt dynamically to the preferences and relationships of those who inhabit them, generating value in real time. Service Governance enables inclusive and evolutionary environments, capable of sustaining a virtuous cycle of continuous improvement.
Generative governance for shared value
Finally, eFM’s generative governance ensures a continuous cycle of value creation, where the benefits achieved are reinvested into technological innovation, people’s well-being and environmental resilience. This marks the transition from a passive management model to a proactive and strategic one, capable of producing measurable, positive impacts. Sustainability becomes a self-reinforcing system, combining cost reduction, reinvestment and the creation of new opportunities.
Through this vision, and its Service Governance Manifesto, eFM is guiding the transformation of real estate assets into a more efficient, sustainable and future-ready system, capable of responding to the challenges of both the present and the future.
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