Artificial Intelligence meets Facility Management
At ABI (Italian Banking Association), eFM presents a new solution for managing real estate assets with predictive and data-driven logic.
How do you manage real estate assets in a scenario characterised by margin pressure and increasing complexity? The answer lies in data. Or rather, in reading them. This was the message launched by eFM during the conference promoted by OSSIF, Securindex and Terotec and organised by ABI - Associazione Bancaria Italiana, a key event dedicated to the evolution of services in the banking sector.
Among day’s protagonists, Daniele Di Fausto, CEO of eFM, presented a radically new approach: a digital assistant capable of reading data in real time and generating optimisation scenarios according to Zero Based Budgeting logic. A tool designed to transform asset management into a flexible, sustainable and adaptive system.
‘AI can fuel a new idea of service governance of real estate assets, but we have to start from the people who inhabit them and the experiences they have within them,’ Di Fausto explained.
A paradigm shift that translates into a new way of thinking about space: from a static entity to an experiential system. ‘We must move from an operational mentality to a reflection on people's experiences, Di Fausto added. Creating flexible and attractive spaces becomes strategic to motivate people, improve well-being and retain talent.
In the smart building session, Marco Ingrillì, Senior Manager eFM, brought attention to one of the most relevant challenges for the sector: combining cost savings with maintaining quality. A balance only possible thanks to technology. ‘We are not only interested in knowing how much you spend, but how and why you do it, said Ingrillì. We are developing a solution that, through artificial intelligence and predictive data, supports companies in building a budget from simple questions, capable of activating parametric models consistent with specific needs”.
Alongside eFM, the academic and institutional world also emphasised the value of data and technology-driven transformation. “In the decision-making process, it is crucial to have a large amount of data, said Gabriele Zito, lecturer at the Politecnico di Bari, but it is even more important to be able to make reliable predictions from them. In this sense, artificial intelligence is a decisive lever for making investments more conscious and less risky”.
A vision shared by those who have closely followed the evolution of the sector, such as Marco Iaconis, OSSIF coordinator: "For us, eFM has been, is and will continue to be an important partner. In recent years, it has helped us to understand how to make the best use of technology, particularly in the field of real estate asset valorisation and management”.
The issue of the conscious use of AI was also addressed from a regulatory and management perspective. Paola Conio, Senior Partner at Studio Legale Leone, emphasised that "it is crucial that there is an exchange and awareness on the issues of artificial intelligence", we cannot ignore it: it is like an avalanche. But it is essential to maintain transparency, knowledge and control, especially in the training phase of the algorithm".
Finally, Silvano Curcio, Director of Terotec, recalled how facility management is now called upon to find a new meaning: "After Covid, many bank offices are in surplus space. New goals are needed and artificial intelligence can combine bricks and mortar with business and social needs”.
If you would like to learn more about the issues raised during the event and try out the solution developed by eFM, we look forward to seeing you in May at Statuto11 for the first convention dedicated to Service Governance.
