From workplace to living space

How Service Governance is transforming space into experience 

Professionals in the Real Estate sector know that the industry is undergoing a profound transformation—especially when it comes to work environments. We no longer speak of spaces merely as places where “activities take place,” but as environments that influence—and often determine—the quality of the professional experience. In this evolution, Facility Management has not remained on the sidelines; instead, it has become one of its main protagonists. 

According to Eptura’s Workplace Index 2025, the return of people to the office is now an established reality: average attendance has nearly doubled in the past three years and 34% of organizations expect it to grow even further. Faced with this scenario, companies are rethinking their spaces—shifting the focus from mere functionality to the quality of the employee experience. 

Once considered an accessory element, the employee experience is now at the core of business strategies: 42% of companies identify it as a top priority in their digital transformation and 77% plan to implement AI-based solutions within the year. 

But what does this really mean to design a meaningful employee experience? 

It’s not just about benefits or smart working. It’s about building enabling ecosystems—capable of unlocking human potential through the integration of physical space, organizational culture, digital technologies and inclusivity. This is where Service Governance comes into play: the new paradigm that connects strategy and operations, vision and action, turning the workplace into a tangible lever for transformation. 

Through Service Governance, every square meter is valued not only in terms of efficiency, but also sustainability and well-being. A crucial role is played by occupancy, the real measure of how spaces are used data that guides informed decisions, reduces waste, optimizes costs and helps create more functional, welcoming environments. 

This approach is not just theoretical. Platforms like MySpotHub enable dynamic, predictive and scalable management, powered by artificial intelligence, digital twins and smart contracts. The workspace thus becomes a living ecosystem, capable of evolving in real time according to the needs of people and organizations. 

Within this context, Facility Management emerges as the true bridge between the C-Level and day-to-day operations—orchestrating people, data and technology to shape a new culture of work. It is an increasingly hybrid function, integrating engineering, design, sustainability and strategic governance. 

Today, we know that we spend over 90% of our time indoors. That’s why every element—from natural light to acoustics, from air quality to accessibility—directly affects well-being and performance. Hybrid, modular, ergonomic and inclusive spaces become tools for value creation, engagement and innovation. 

An effective workplace strategy is never a fixed formula—it is a journey of listening, experimentation and continuous adaptation. There are no universal solutions, only unique contexts to interpret. In this sense, Facility Management proves to be a laboratory of organizational innovation, capable of reading emerging needs, anticipating change and guiding authentic transformation. 

Because it’s not about creating perfect spaces— it’s about building authentic and human-centerd environments, designed to embrace complexity and diversity as true resources. It means designing, maintaining and evolving places where people don’t just have to be— they choose to be. 

Placing people at the centre is not a slogan. It is a concrete, ongoing challenge—one that distinguishes organizations that merely resist change from those that truly lead it.