--- title: "From Facility Management to Experience: How AI enhances people and spaces" description: Discover how AI is transforming Facility Management by enhancing productivity, enabling digital governance, and prioritizing user experience in the Real Estate sector. image: https://blog.efmnet.com/hubfs/Service%20Governance.%20Shaping%20the%20governance%20of%20spaces%20(8).png --- [Skip to content](https://blog.efmnet.com/en/from-facility-management-to-experience-how-ai-enhances-people-and-spaces#main-content) [eFM](http://www.efmnet.com/) [![](https://blog.efmnet.com/hubfs/raw_assets/public/EFM_February2023/images/logo_reduced.png)](http://www.efmnet.com/) [![eFM](https://blog.efmnet.com/hs-fs/hubfs/raw_assets/public/EFM_February2023/images/Logo-efm.png?width=211&height=185&name=Logo-efm.png)](http://www.efmnet.com/) - Get to know eFM - [Mission & History](https://www.efmnet.com/en/get-to-know-efm/mission-history/) - [eFM Global](https://www.efmnet.com/en/get-to-know-efm/efm-global/) - [Approach](https://www.efmnet.com/en/get-to-know-efm/approach/) - [Performance](https://www.efmnet.com/en/get-to-know-efm/performance/) - [Innovation](https://www.efmnet.com/en/innovation/) - [Platform](https://www.efmnet.com/en/platform/) - [Sectors](https://www.efmnet.com/en/sectors/) - [Services](https://www.efmnet.com/en/services/) - [Careers](https://www.efmnet.com/en/careers/) - [Blog](https://blog.efmnet.com/en/) - [Contact us](https://www.efmnet.com/en/contacts/) - [Careers](https://www.efmnet.com/en/careers/) - [Blog](https://blog.efmnet.com/en/) - [EN](https://blog.efmnet.com/en/from-facility-management-to-experience-how-ai-enhances-people-and-spaces#pll_switcher) - [IT](http://www.efmnet.com/) - [PT](http://www.efmnet.com/pt/) - [DE](http://www.efmnet.com/de/) - [IT](http://www.efmnet.com/) - [EN](http://www.efmnet.com/en/) - [PT](http://www.efmnet.com/pt/) - [DE](http://www.efmnet.com/de/) [Back](https://blog.efmnet.com/en) ![](https://blog.efmnet.com/hubfs/Service%20Governance.%20Shaping%20the%20governance%20of%20spaces%20(8).png) May 13, 2025 12:00:00 PM • News [Facility Management](https://blog.efmnet.com/en/tag/facility-management) [Service Governance](https://blog.efmnet.com/en/tag/service-governance) [AI](https://blog.efmnet.com/en/tag/ai) # From Facility Management to Experience: How AI enhances people and spaces *"The real question is not what AI can do, but what we humans still do better."* – Garry Kasparov  In the world of Real Estate, we are used to talking about square meters, operating costs and space optimization. But today, we should **shift our focus from space to people**—because that is where the real transformation happens.  If we look at the Real Estate sector, we notice that the professionals working in it have an average age of around 53 years. Due to demographic trends, we will soon have to tackle challenges related to **upskilling, generational transition and the need for new digital skills**. In this scenario, **the Real Estate professional** can no longer do without the support of **Artificial Intelligence**.  **AI as a driver of Learning and Productivity**  We have envisioned AI not only as a driver of efficiency but also as **an enabler of generational and cultural transition**. In Italy, a professional working in Facility or Property Management oversees an average of **90,000 square meters**—a productivity level that remains low compared to its potential. AI can become a key resource for **increasing project value** and fostering a new awareness of asset management.  **A toolkit for shaping the future**  At the event *“Facility Management in Italy,”* hosted by ABI – Italian Banking Association and promoted by OSSIF, securindex.com, and Terotec, **Daniele Di Fausto**, CEO of eFM, presented a new solution designed to address the challenges of an increasingly c**omplex and interconnected** environment.  It is a **digital assistant powered by AI**, capable of reading data in real time, generating **optimization scenarios** and supporting the flexible construction of budgets based on **Zero-Based Budgeting** principles.  A **toolkit** that, with just a few questions, **helps companies define their purposes and easily configure a future development plan.**  A solution born from eFM’s years of experience within the ABI Observatory, representing a first step towards a new **Service Governance**. According to Di Fausto, this transition moves from control to value creation.  **From FM to People & Place: a paradigm shift**  In the past, Facility Management was seen as a separate sector from people’s experience within spaces. Today, we know there are **two central pillars** to start from: **People and Place**.  **User experience is crucial**: each person has different needs and spaces also exhibit dynamic behaviour. Buildings are no longer engaged at 100%, which is why we must **make global service contracts more flexible** - adapting them to actual occupancy levels and managing savings in **real time**.  **The "S" in ESG: technology serving the social dimension**  The **Social** component—the "S" in ESG—is often overlooked, but actually, it is fundamental. It is no coincidence that **Gartner has recognized MySpotHub** as one of its "Cool Vendors," naming it **the best platform for *Experience as a Service****.* Today, we are **no longer just talking about Digital Real Estate**, but about **experience**.  **Towards a digital governance of assets**  To bring this to life, concrete tools are needed. A digital governance framework must be built upon three key elements:  1. **Digital Twin** A dynamic virtual model that accurately replicates assets and transactions, translating spatial data into **relational structures**. This enables **real-time** simulations, analysis and forecasting. 2. **Generative Design** Intelligent simulations that optimize space configurations based on **relational data**, supporting **data-driven** design decisions. 3. **Smart Contract** Contracts completely redesigned, based on **dynamic performance** and triggered by **specific conditions**, enabling fact-based and responsive governance.  Today's challenge in Real Estate is not just about optimizing space but about **placing people at the center**. Technology does not replace—**it enables**. Only through intelligent digital tools, real-world experience and mindful governance **we can transform buildings into living, productive and inclusive organisms** that support the best possible human experience.    [![New call-to-action](https://no-cache.hubspot.com/cta/default/6965287/a538e22e-49ab-4717-998c-9290625f3d44.png)](https://cta-redirect.hubspot.com/cta/redirect/6965287/a538e22e-49ab-4717-998c-9290625f3d44)   #### Share: [![Share on linkedin](https://blog.efmnet.com/hs-fs/hubfs/linkedin-black.png?width=24&name=linkedin-black.png)](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fblog.efmnet.com%2Fen%2Ffrom-facility-management-to-experience-how-ai-enhances-people-and-spaces%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on twitter](https://blog.efmnet.com/hs-fs/hubfs/twitter-black.png?width=24&name=twitter-black.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fblog.efmnet.com%2Fen%2Ffrom-facility-management-to-experience-how-ai-enhances-people-and-spaces%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fblog.efmnet.com%2Fen%2Ffrom-facility-management-to-experience-how-ai-enhances-people-and-spaces%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=) [![Share on facebook](https://blog.efmnet.com/hs-fs/hubfs/facebook-black.png?width=24&name=facebook-black.png)](http://www.facebook.com/share.php?u=https%3A%2F%2Fblog.efmnet.com%2Fen%2Ffrom-facility-management-to-experience-how-ai-enhances-people-and-spaces%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) #### Popular post [![](https://blog.efmnet.com/hubfs/WhatsApp%20Image%202026-01-13%20at%2017.06.08.jpeg)](https://blog.efmnet.com/en/efm-accelerates-global-growth-three-acquisitions-in-north-america-and-europe-strengthen-international-leadership-in-digital-real-estate) Jan 13, 2026 5:14:02 PM • Notizia ##### [eFM accelerates global growth: three acquisitions in North America and Europe strengthen international leadership in digital real estate](https://blog.efmnet.com/en/efm-accelerates-global-growth-three-acquisitions-in-north-america-and-europe-strengthen-international-leadership-in-digital-real-estate) [![](https://blog.efmnet.com/hubfs/IMG_4788.jpg)](https://blog.efmnet.com/en/efm-accelerates-its-business-plan-and-acquires-opinno) Oct 20, 2025 12:00:00 PM • Notizia ##### [eFM accelerates its business plan and acquires Opinno](https://blog.efmnet.com/en/efm-accelerates-its-business-plan-and-acquires-opinno) [![](https://blog.efmnet.com/hubfs/EN%20-Banner%20Blogpost%20-%20Bank.png)](https://blog.efmnet.com/en/facility-management-services-in-banks) Apr 17, 2025 3:57:41 PM • Notizia [Facility Management](https://blog.efmnet.com/en/tag/facility-management) ##### [Facility management services in banks](https://blog.efmnet.com/en/facility-management-services-in-banks) ## Suggested news [![](https://blog.efmnet.com/hubfs/(15).png)](https://blog.efmnet.com/en/from-workplace-to-living-space) Jun 13, 2025 12:00:00 PM • News ### [From workplace to living space](https://blog.efmnet.com/en/from-workplace-to-living-space) [Read](https://blog.efmnet.com/en/from-workplace-to-living-space) [![](https://blog.efmnet.com/hubfs/Service%20Governance.%20Shaping%20the%20governance%20of%20spaces%20(9).png)](https://blog.efmnet.com/en/innovating-italys-healthcare-heritage-the-value-of-integrated-governance) [Facility Management](https://blog.efmnet.com/en/tag/facility-management) [Service Governance](https://blog.efmnet.com/en/tag/service-governance) Nov 17, 2025 12:11:01 PM • News ### [Innovating Italy's healthcare heritage: the value of integrated governance](https://blog.efmnet.com/en/innovating-italys-healthcare-heritage-the-value-of-integrated-governance) [Read](https://blog.efmnet.com/en/innovating-italys-healthcare-heritage-the-value-of-integrated-governance) [![](https://blog.efmnet.com/hubfs/En_blog.png)](https://blog.efmnet.com/en/from-cost-to-investment-how-to-turn-property-expenditure-into-value) [Workplace](https://blog.efmnet.com/en/tag/workplace) [Facility Management](https://blog.efmnet.com/en/tag/facility-management) [Engagement](https://blog.efmnet.com/en/tag/engagement) [HR](https://blog.efmnet.com/en/tag/hr) [Innovation](https://blog.efmnet.com/en/tag/innovation) Jan 27, 2026 9:46:24 AM • News ### [From cost to investment: how to turn property expenditure into value](https://blog.efmnet.com/en/from-cost-to-investment-how-to-turn-property-expenditure-into-value) [Read](https://blog.efmnet.com/en/from-cost-to-investment-how-to-turn-property-expenditure-into-value) ### Sei pronto per unirti alla famiglia sempre in crescita di eFM? 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