How Service Governance transforms space into experience
Spaces are no longer containers. Today, they are intelligent networks that generate value through experience. With the Spot paradigm, eFM introduces a new design model in which environments are defined not by their function, but by their relationships. Spots are active nodes—capable of interacting with people, services and their surrounding context, transforming buildings into dynamic ecosystems.
Each spot has a dual nature: it requires resources to operate (light, furniture, temperature, connectivity), yet it also generates experience, creating a living interaction with its inhabitants. As Marihum Pernía notes: “A spot is a subject, not an object. Every spot has service needs and provides experiences of value.”
In the traditional model, space is designed to be occupied.
In the experiential model, space acts—it participates, responds and adapts.
Within this framework, eFM’s Service Governance takes shape as a model that connects strategy and operations, vision and action, redefining the role of space as an enabling lever for well-being, sustainability and organizational transformation. Space is managed not only to achieve efficiency, but to create meaningful experiences and foster a work culture that is more human, empathetic and inclusive.
Facility Management, once perceived as a purely technical function, has now become a strategic bridge between the C-Level and everyday organizational life. Through Service Governance and digital platforms such as MySpotHub, it integrates intelligent technologies that enable dynamic, predictive and flexible management of spaces. Every square meter is interpreted through the lens of real user behavior, supporting more informed and sustainable decisions.
At a time when the employee experience lies at the heart of business strategy, the spot emerges as the fundamental unit of the new workplace—not a passive backdrop, but an active player that fosters connection, belonging and innovation.
Because today, more than ever, it’s not about creating perfect spaces, but about designing authentic environments, capable of embracing the complexity of the present and generating real value for people and organizations alike.