Sustainability is no longer a mere slogan—it is a concrete imperative born from a more conscious and strategic management of the spaces where we live and work.
Through its Service Governance, eFM is revolutionizing real estate management, turning it into a model that reduces waste, optimizes resources and creates value for companies, people and the environment.
The importance of occupancy: data that makes the difference
Occupancy, the real measure of how spaces are used, has become the key driver for making strategic and sustainable decisions based on reliable, real-time data.
As Valentina Gingardi, Urban Regeneration Manager at eFM, highlights:
“Occupancy is not just a number—it’s the key metric to: reduce waste, improve work quality and transform every space into an active, dynamic element of the system.”
However, the occupancy rate alone is not enough for optimal Real Estate management.
eFM’s Service Governance embraces a broader, integrated approach built on three fundamental pillars:
✅ Economic efficiency: reducing costs through dynamic and agile asset management.
✅ Environmental sustainability: optimizing energy and resource consumption to minimize environmental impact.
✅ People’s well-being: designing healthy, functional and inspiring environments that foster engagement and productivity.
Rethinking space therefore means balancing economic, social and environmental goals—transforming every square meter into a tangible opportunity for sustainable value.
Service governance: the bridge between strategy and operations
Service Governance is not merely a process—it is a true bridge connecting the strategic vision of the C-Level with the day-to-day operations of managers and field teams:
✅ C-Level: defines the company’s vision and strategic goals.
✅ M-Level: translates the strategy into processes, operational models and tactical decisions.
✅ E-Level: executes daily activities and monitors space efficiency.
The integration of artificial intelligence enhances and automates the Sustain, Design and Plan phases—improving data analysis and interpretation and enabling a more agile, collaborative and predictive management of spaces.
As Giuseppe Capicotto, General Manager of eFM, states:
“Smart governance means turning data into shared decision-making tools. Service Governance clarifies responsibility, simplifies collaboration and enhances effectiveness.”
Myspothub: the platform that enables service governance
Service Governance is powered by MySpotHub, the digital platform that provides advanced tools such as AI, digital twins and smart contracts—essential to implement the model.
MySpotHub transforms complex processes into automated, scalable protocols, enabling efficient, transparent and sustainable management of real estate operations and suppliers.
MySpotHub represents the digital evolution of Service Governance: no longer a static space management system, but a dynamic lab of innovation and collaboration.
Adaptable to multiple contexts—from work to education, retail and healthcare—the platform supports strategic, tactical and operational management based on real-time data and actionable insights.
As Daniele Di Fausto, CEO of eFM, explains:
“MySpotHub changes the way we perceive space: not as a closed, private place, but as a true laboratory of open innovation.”
In this digital ecosystem, every space becomes a living, enabling and relational environment, capable of flexibly adapting to the needs of people and organizations.