The labour market as we knew it no longer exists. Artificial intelligence, new technologies, cultural evolution and the expectations of new generations are significantly transforming not only the places where we work, but the very meaning of work itself. Today, organizations are called to radically rethink their spaces, processes and relationships to make them more inclusive, flexible and sustainable.
In this context, the collaboration between Facility Management (FM) and Human Resources (HR) is no longer just an option — it has become a strategic driver for building organizations capable of attracting and developing talent, supporting new hybrid work models and proactively responding to the challenges of innovation. However, to truly address the complexity of the present, companies must move beyond departmental logic: what is needed are ecosystems of dialogue and co-creation, where diverse disciplines interact to generate concrete, integrated solutions.
This is precisely the vision that led eFM to support Bridging Dialogues 2025, an international event designed for those who aim to innovate the world of work by putting people at the centre.
On July 3rd in Milan, more than 100 corporate leaders, HR executives, innovation experts and international researchers gathered at Talent Garden Calabiana for a full day of workshops, keynotes and participatory labs. The theme of the 2025 edition was particularly timely: rethinking organizational habits in a world made even more complex by artificial intelligence and emerging technologies.
The discussion went far beyond digital tools — focusing instead on how organizations can develop a new mindset that integrates technology, culture and physical space to enable new forms of collaboration, decision-making and leadership.
An approach that places the individual at the centre — not as a “user” or “employee,” but as an active participant in building the future of work.
As Daniele Di Fausto, CEO of eFM, explained: “We participated in the co-creation of this event because we believe it is essential to foster reflections that connect different sectors. With this conference, we addressed the mindset behind HR policies and how the cultural dimension must integrate with the physical and technological dimensions of space.
MySpot is centered around the concept of the ‘spot’ — the fundamental cell of space — which can be configured in countless ways. But to succeed, it must combine two essential dimensions: on one hand, it must understand and provide increasingly concrete responses to users’ needs, which evolve rapidly and demand greater flexibility; on the other hand, it must leverage our long-standing know-how, the ability to design and configure services in a way that is simple, intuitive and always accessible.
MySpot embodies this approach perfectly: it’s not about a fixed location, but an adaptive environment that can evolve to meet people’s needs — combining intelligence, data, technology and our historical know-how in designing and configuring services that are simple, intuitive and always accessible.”
The vision of eFM is clear: the workplace must not merely be a container, but an enabler of experiences, capable of connecting people, services and data to generate measurable value.
What makes Bridging Dialogues unique is its ability to bring together different worlds — academic research, managerial vision and practical design. It is within this hybrid space that new ideas, practical tools and meaningful connections emerge — the kind that can truly transform daily work life.
For eFM, supporting initiatives like this means strengthening the dialogue between those who design spaces (Facility Management), those who manage people (HR) and those who develop technologies that make organizations more agile, smart and sustainable.
Only by integrating these dimensions can organizations anticipate change, rather than merely reacting to it and create workplaces where people can grow, collaborate and innovate.
The future of work will not emerge from a single discipline or a single technology. It will emerge from listening to people, analyzing data, designing flexible environments and adopting new technologies consciously. Events like Bridging Dialogues 2025 demonstrate that authentic innovation is a collective journey — one that requires courage, experimentation and cross-sector alliances.
This is the direction that guides eFM: to create not just physical workplaces, but experiential ecosystems that truly place people at the center, foster connections between different domains and transform every “spot” into a starting point for imagining — together — the future of work.